To help our clients work smarter, not harder is our mantra at Itec. Take a couple of minutes to read our whitepapers (a worthwhile exercise, we assure you) and discover how Itec solutions can help you solve business problems and operate more efficiently than you ever thought possible
WHAT IS DOCUMENT MANAGEMENT SERVICES
Itec digitally transformed AA SA’s traditional legacy communications system with a customised suite of Mitel products, including connectivity, a cloud-based, scalable and centrally managed system, and diallers for the agents to respond to customer calls.
Watch the video or read the one-page document below about the solution Itec Tiyende provided to AA SA. Next week: read about the key factors and future of the project.
CUSTOMERS DEMAND REAL-TIME SERVICE & SUPPORT AGILITY
In a business that is almost 100 years old, Itec digitally transformed AA SA’s contact centre & communications eco-system with the latest technologies to provide real-time & pro-active support services management, especially with regards to high-risk roadside emergencies in a 24/7/365 environment.
Watch the video or read the one-page document below about the business challenge facing AA SA, when Itec Tiyende was brought on board. Next week: read about Itec Tiyende’s solution.
Wits University
Mitel, along with local partner, Itec, was awarded the contract to deliver a next generation unified communication business solution to Wits University
Wits University had an ageing analogue communications system which was no longer supported and costly to manage. Mitel, along with local partner, Itec, was awarded the contract to deliver a next generation unified communication business solution to Wits University who now enjoy a highly scalable, resilient, centralised UCC solution.
CUSTOMER TESTIMONIALS
“We understand what Managed Business Services is, we can demonstrate it and back it with credible references and case studies – our clients believe in us.”
– Simbo Ntshinka, MD, Itec Tiyende